Privacy Policy
Last updated: November 2, 2026
This policy explains, in plain words, what information the ArogiHealth app collects, why, who we share it with and the choices you have.
“ArogiHealth”, “we” and “us” mean ArogiHealth. This policy covers the ArogiHealth mobile app and this website.
The short version
- We collect what we need to run the app and give you suggestions that fit you.
- We never sell your information and we don’t show ads.
- Your name, email and answers to the app’s questions are never sent to the coach’s AI service.
- You can download or delete your information from the app at any time.
What we collect
| Information | Examples | Why we use it |
|---|---|---|
| Account details | Name, email address, how you sign in (Apple, Google or email) | To create your account, sign you in and contact you about your account |
| Your answers | Answers about activity, eating, sleep, connection and other everyday routines; the barriers you choose | To choose your focus areas and daily ideas |
| Activity in the app | Ideas you check off or skip, weekly reflections, content you open | To show your progress and tailor suggestions |
| Messages you write | Coach conversations, Circle posts, buddy encouragement, care team messages | To provide those features and keep them safe |
| Purchases | Your plan, trial dates and subscription status (from Apple or Google) | To give you access to what you paid for. We never see your card details |
| Device information | Phone type, app version, a notification token, crash reports | To send reminders you turn on and to fix problems |
| Your choices | Your consent to these terms, coach personalization and care team check-ins, and when you gave it | To respect your choices and show we asked |
We don’t collect your precise location, and we don’t read or write data from Apple Health or Google Health Connect.
The AI coach
The coach uses an outside AI service (such as OpenAI or Anthropic) to write friendly, personal replies. Before anything is sent:
- We never send your name, email, answers to the app’s questions, wellbeing check-ins or care team messages.
- We remove names, emails, phone numbers, addresses and dates from the message you type.
- If you turn on coach personalization, we also send your focus areas and the ideas you’ve tried this week. You can turn this off in Privacy & data.
We use AI services under terms that do not allow them to use your messages to train their models. The coach suggests, never prescribes, and it cannot change your focus areas. If a message suggests you might need help, the app shows support options such as 988 or 911 instead of an AI reply.
Who we share information with
We don’t sell or rent your information, and we don’t share it for advertising. We share it only:
- With service providers who help us run the app, under contracts that limit how they use it: cloud hosting (Amazon Web Services, in the United States), email delivery, crash reporting, AI services (as described above), and subscription management (RevenueCat, Apple and Google).
- With people you choose. Circle members see your first name, last initial, optional photo and what you post. Buddies see only how many days you’ve been active and the encouragement they send.
- With our care team, if you opt in to check-ins, so they can reach out after you see support options in the app.
- When the law requires it, or to protect someone’s safety.
- If our company changes hands, in which case this policy continues to apply to your information.
Our staff can see your information only when their job needs it, and that access is recorded.
How long we keep it
We keep your information while you have an account. When you delete your account, we delete your information within 30 days. We keep a record of your consent for up to 7 years, and we keep some purchase records where the law requires it. Notification tokens are removed 90 days after a device stops using the app.
Your choices and rights
- Download your data: in the app, Privacy & data → Download my data. Usually ready within 24 hours, always within 30 days.
- Delete your account: in the app, Privacy & data → Delete my account, or see how to delete your account.
- Change your mind: turn coach personalization, care team check-ins and notifications on or off at any time.
- Correct your answers: update your answers in the app at any time.
Depending on where you live, you may have more rights under state law, such as the right to know, correct or delete your information. We honor these for everyone. To make a request, email privacy@arogihealth.com. We won’t treat you differently for using your rights.
Keeping your information safe
We encrypt information when it travels over the internet and when it is stored. Information saved on your phone for offline use is encrypted and is cleared when you sign out. Staff accounts need two-step sign-in. No system is perfectly secure, but we work hard to protect your information and will tell you if a breach affects you, as the law requires.
Age
ArogiHealth is for adults 18 and over. We don’t knowingly collect information from children. If you think a child has given us information, email us and we will delete it.
This website
This website doesn’t use cookies for tracking or advertising. Our hosting provider keeps standard server logs (such as IP address and pages requested) for security.
Changes to this policy
If we make important changes, we’ll tell you in the app and ask you to review them before they apply. The date at the top shows when this policy last changed.
Contact us
ArogiHealth · privacy@arogihealth.com